Signature Carpet One — Fremont, CA Yelp

Signature Carpet One - Fremont, CA Yelp

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We had Signature Carpet One replace carpet, linoleum and tile from our downstairs with engineered hardwood floor and tile.  The entire experience with Stefy and John at Signature Carpet One was extremely pleasant.  Id recommend using Signature Carpet One to anyone.

We had some issues at our condo caused by a subcontractor hired by the HOA to work on a different unit. During repairs of their mess, we were referred to Signature Carpet One by the General Contractor (above the offending subcontractor) and so had no real expectation that they would be particularly good and so began our contact with John  at Carpet One skeptical about the company.

As it turns out, we should have trusted the general contractor. John and SIgnature Carpet One were fantastic in every way. We visited the showroom and he was exceptionally helpful in guiding us through selection of carpeting. We took other bids on the job (because we were skeptical that we would get a good recommendation from the general contractor), and Johns price was MUCH lower than the other bids we got from good companies (even less than a contractor referred by a friend of the family who should have given us a great price). Johns knowledge of his products and of the business in general was exceptional and we ended up choosing a carpet color that he suggested over about 6 that we initially thought would work — and he was totally right.

THEN. the same subcontractor who initially damaged our place then damaged our existing hardwood floors (WTF?!) and we again went back to John to get an opinion on how to fix it, and he proved as independent and unbiased as we hoped (he was initially recommended by the general contractor afterall), and found that we had to replace the entire wood floor (NOT the opinion the subcontractor wanted to hear). A less honest guy would have tried to please the general contractor who had referred him, but he called it straight and recommended replacement. Others we contacted have told us that this is the correct opinion and right in line with industry standards. We then visited his showroom AGAIN and worked through hundreds of options for what hardwood, color, size, etc. we should choose and both John and his wife (its a family business) helped us with selecting the color and hardwood type. He warned us off choosing one type of wood because it is too soft for our particular needs, and helped us choose a fantastic product.

THE INSTALLATION TEAM used by John and his company were fantastic, both for the carpet install and for the later removal of existing hardwood and replacement with new hardwood floor. They were courteous, on time, efficient, and skilled. They did a great job with the carpet and it looks great. The existing hardwood came off and they found an issue with the concrete under the old wood floor (caused by the builder) and they quickly worked to fix that issue and were able to complete the install only 2 days over the initial time estimate.

THE FLOORS look fantastic and we could not be happier. We are the envy of our friends and neighbors. We have already referred 4 families to John and his company for their flooring needs and one of our relatives is already in the process of working with them to upgrade their existing floors.

So having entered into this process against our will (due to subcontractor mess), and without any expectation that John and Signature Carpet One would be any good, they proved to be Honest, Reasonable, Skilled, Efficient, and went over and above with their great suggestions on the design and color of the floors they installed for us.

I cannot recommend them more strongly. I know this company is a nationwide franchise type organization, but Johns company in Fremont is a family owned business and their years of experience in doing floors was a huge advantage for us. They are also nice people, which though not really necessary for a business to be good, definitely made working with them easier.

If you are going to replace or upgrade your floors, trust me, using a dedicated floor company is a HUGE plus (ask our neighbors who recently went with a less skilled general contractor and wound up with a huge headache), and this particular floor company was worth it for us to drive all the way to Fremont to use. twice in under 10 months. We hope we never need them again — but we are looking forward to seeing the great work they will do with our relatives place and the friends who will be using them soon.

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