Hardwood, Laminate Floor Cleaner, GraniteMarble, CeramicPorcelain Tile Cleaner

Hardwood, Laminate Floor Cleaner, GraniteMarble, CeramicPorcelain Tile Cleaner

Frequently Asked Questions

1) Where can I buy your floor care products locally?

2) How should I take care my hardwood floor and laminate floor?

3) Can I wear high heeled shoes on my hardwood floor?

4) Where can I find technical data about the cleaning products?

5) What is the shipping and handling cost?

6) Do you ship to locations outside of the USA?

7) Can I use a steam mop on my hardwood floor?

8) My housekeepers have clouded up my gorgeous wood floor with «oil soap». I’m so sick of footprints and haze. Please advise me on how to get rid of this problem.

1) Where can I buy your floor care products locally?

We do not know which local store carry our products. We do know most of big box stores do not carry high quality floor care products which we are selling. That is why we have this e-commerce store here to meet your needs.

2) How should I take care my hardwood floor and laminate floor?

- Dry Clean: Vacuum, sweep or dry mop floor with microfiber mop pad once a week, or more if needed. The vacuum head must be brush with a wand to avoid scratches.

- Damp Clean: Periodically, as necessary, thorothly clean the floor with recommended floor cleaner. Spray the floor cleaner directly onto the floor or follow the perticular cleaner instructions. Don’t allow excess cleaner to remain on the floor’s surface. Excess liquid may damage the wood.

- Preventative Care: Spills and tracked-in dirt shoud be wiped up immediately. Use interior and exterior doormats at all entrances to minimize dirt and moisture from being tracked onto the floor. Area or runner rugs are recommended in front of sinks, at high traffic areas. Don’t use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent moisture entrapment.

- Never clean or wet mop with water. Water may permanently damage the floor.

- Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials.

- Keep animal nails trimmed to minimize finish scratches. Do not walk on your floor with high heeled shoes, shoes with heel taps or sharp objects.

- Use floor protector on all furniture. Don’t roll or slide heavy objects directly on the floor.

3) Can I wear high heeled shoes on my hardwood floor?

We do not recommend you wear high heeled shoes or shoes with heel taps or sharp objects. An automobile has a load of approximately 30 lbs. per square inch. An elephant exerts a load of approximately 60-100 lbs. per square inch; however, ladies’ high-fashioned heels can seriously damage all types of floor covering. A 125 lb. woman wearing these heels exerts in excess of 2,000 lbs. pressure per square inch. These shoes can dent hardwood, vinyl and rubber floors, chip ceramic tiles and puncture carpet and pad.

4) Where can I find technical data about the cleaning products?

For more technical information about flooring care products, please contact following manufacturers:

Armstrong World Industries. T: 1-800-233-3823 for Armstrong, Bruce, Hartco Products;

Mohawk Industries. T: 1-800-266-4295 for Mohawk floor care products;

Mercier Wood Flooring. T: 1-418-248-1785 for Mercier wood floor cleaner;

Mirage Floors. T: 1-800-463-1303 for Mirage wood floor cleaner;

Hardwood, Laminate Floor Cleaner, GraniteMarble, CeramicPorcelain Tile Cleaner

Absolute Caotings. T: 1-914-636-0700 for PolyCare floor cleaning products;

Pergo USA. T: 1-888-393-5667 for Pergo floor cleaner;

Kahrs International. T: 1-800-800-5247 for Kahrs hardwood floor cleaner;

5) What is the shipping and handling cost?

You will see the rate immediately after the item is added to shopping cart. Shipping, Packaging & Handling Rates will be calculated by our system based on product type, weight and distance. New Jersey customers will be charged for 7% sales tax in PayPal system. For order of $280 and up, the rate must be calculated by seller; fax or email is required beforehand.

All prices are subject to change without notice

6) Do you ship to locations outside of the USA?

No. All shipping & handling is for Standard UPS Ground Delivery Service or USPS within the 48 Continuous States only. No PO BOXs, APOs nor FPOs.

7) Can I use a steam mop on my hardwood floor?

No. High temperature steam mops are not recommended for use on hardwood floors by most wood flooring manufacturers and the National Wood Flooring Association. Theoretically, any form of water, including steam, will harm your wood floor and finish. Remember, water is a culprit of numerous wood floor problems.

8) My housekeepers have clouded up my gorgeous wood floor with «oil soap». I’m so sick of footprints and haze. Please advise me on how to get rid of this problem.

If you use flooring manufacturer recommended cleaner from day one, you should not have any haze problems. Most of the cloudy films are caused by using «oil soap» and other household cleaners that promise the «shine», especially when you mix them with manufacturer recommended cleaners. It is easy to mistakenly blame the right cleaner after you already use the wrong one. It is not easy to remove them. Fortunately, Basic Coatings’ Intensive Floor Treatment (IFT) is designed for removing tough films, household wax and other floor contaminates. Make sure to exactly follow the directions. Please contact the manufacturer for more information before use @ www.basiccoatings.com

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