Flooring FAQs

Flooring FAQs

BRUCE HARDWOOD FLOORING — GENERAL

Contents

Where can I purchase Bruce hardwood flooring?

Where can I get pricing for flooring?

For pricing information and to buy flooring, please contact a local flooring store in your area. If you would like to get an estimate for the floor you have in mind, use our online project estimator .

Can I buy Bruce flooring directly from Armstrong?

When ordering hardwood, how much extra should I order to allow for waste or damage during installation?

Where can I get a copy of the warranty for my Bruce Hardwood flooring?

Is my Bruce warranty transferable?

No, the warranty is valid only for the original purchaser.

What is the difference between unfinished and prefinished hardwood?

A. Unfinished hardwood is installed in your home before the finish is applied. Prefinished hardwood is stained and sealed by the manufacturer prior to installation.

Can an engineered wood floor be refinished?

Yes, in most cases, you can refinish an engineered floor a few times. You cant refinish an engineered floor that is hand-scraped or has a veneer thickness that is less than 2mm.

What are edge treatments?

Edge treatments are the finishing details on the top edges of hardwood boards. All edge treatments provide different visual effects.

  • Square edges: smooth, seamless appearance
  • Micro or eased edges: subtle distinction between planks
  • Scraped edges: scraped bevels artfully handcrafted
  • Pillowed edges: softly contoured plank edges

If I have an issue with my floor, what do I do?

Go back to the flooring store where the material was purchased. We rely on flooring retailers who are trained and authorized to handle customer claims. Make sure to take your sales receipt as your proof of purchase. From your receipt, the flooring store should be able to identify the name and model number of your floor.

If your problem is a warranty issue, the flooring store will submit a claim form to Armstrong (Bruce is an Armstrong brand). However, if the problem is the result of an installation or on-site related issue, it would not be covered under our warranty.

Even if your floor was not installed by the dealer you purchased it from, the dealer is still responsible for starting the inspection process. If the dealer does not know what to do, please have them contact Armstrong (Bruce is an Armstrong brand) at 1-800-233-3823.

If the flooring store where your floor was purchased is no longer in business, please contact Customer Care. and they will assist you.

If you purchased your home through a builder, the builder should be able to provide you with the name of the flooring store where your floor was purchased. Contact this store to file your claim.

If my question is not listed here, how can I get an answer?

Phone: 1-800-233-3823

BRUCE HARDWOOD FLOORING — PERFORMANCE back to top

How does moisture affect hardwood flooring?

Moisture on a hardwood floor can cause cracking, cupping (when the outer boards are higher than the center boards), and crowning (when the center boards are higher than the outer boards), so make sure to mop up spills right away.

What is an acceptable moisture content for hardwood floors?

An acceptable moisture content level can range from 4-18%, depending on the area of the country where the floor was installed and the time of year.

Should I expect color variations in my hardwood floor?

Yes, there is a natural variation in hardwood. Some species show more variation than others. Select a hardwood flooring product swatch and click through to the item detail page to view the color variation for your flooring choice.

My wood is denting. I thought I was buying hardwood flooring.

Different species have different hardness ratings. View the Janka hardness scale to see the hardness rating for each species.

We recommend using Armstrong Residential Floor Protectors on the feet of heavy furniture and area rugs in high traffic zones of the home to prevent dents and dings.

I moved my area rug, and the wood is lighter where my rug was. What happened?

Sunlight exposure is the most probable cause, which can darken or lighten the exposed area. Wood reacts to ambient light and ages over time. Some degree of color change will naturally occur. We recommend occasionally shifting furniture and area rugs to prevent noticeable shading in the floor.

When I walk across my hardwood floor, I hear popping sounds. Why?

Reasons may include:

  • Uneven subfloors (Refer to subfloor tolerances in our hardwood installation guide .)
  • Incorrect use of trowel and/or adhesive during installation
  • Use of improper underlayment prior to installation

This problem may be corrected by your installer. Always follow Bruce installation procedures and use Bruce-specified adhesives.

My wood floor has some damage. Can it be repaired?

Yes, repairs include:

  • Color-blend filler for minor chips
  • Touch-up kit for scratches
  • Board replacement
  • Sanding and refinishing for worn, deeply scratched floors

Is there a stain formula available to match my hardwood floor?

We do not offer stain or stain formulas. Consult a stain specialist that can custom blend a matching stain color to order. Most major paint stores and home centers offer custom mixing programs.

BRUCE HARDWOOD FLOORING — INSTALLATIONback to top

How do I acclimate my hardwood floor?

Open the flooring boxes in the room where the floor will be installed and leave the boxes for 5-7 days. This process acclimates the flooring boards to the conditions in the room.

Where can I install solid wood or engineered wood products?

Solid wood products should be installed on or above grade. Engineered hardwood flooring can be installed on, above, and below grade.

Can I install hardwood flooring in my bathroom?

Hardwood is not recommended for rooms with a shower or bathtub due to the potential for water damage.

Can I install hardwood flooring in a basement?

Only engineered hardwood flooring should be installed in a basement.

Can I install hardwood over a vinyl floor?

It depends on how the vinyl floor was installed. If the vinyl is securely attached to the subflooring or has a strong cushion beneath it, you may be able to float an engineered hardwood floor on top. Check with your Bruce flooring retailer or call Customer Care first.

Can I install hardwood flooring in high traffic areas?

Due to the sophisticated finishing systems on our products (Dura-Luster Plus), the finish, which is very durable, is acceptable for high traffic areas. In addition, we always recommend walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc. Youll also find Bruce commercial-rated products for commercial environments.

Can I install my floor on the wall or as a backsplash?

Bruce floors are not recommended or warranted for installation on vertical surfaces, such as wall coverings or backsplashes.

Can I install a solid wood floor over a concrete slab?

You can install thin-profile solid wood (5/6 thick) over concrete, but NOT standard 3/4 solid hardwood.

How do I install my Bruce Hardwood floor?

Do I need a moisture barrier if my hardwood flooring will be installed above grade?

Yes, the barrier will help prevent moisture from reaching the floor and causing damage. The barrier should be installed between the subfloor and the hardwood flooring.

May I glue down a 3/4″ thick solid floor?

What type of adhesive do I need to use with my hardwood floor installation?

Can I use a non-Armstrong adhesive with a Bruce flooring product?

BRUCE HARDWOOD FLOORING — GENERAL

Where can I purchase Bruce hardwood flooring?

Where can I get pricing for flooring?

For pricing information and to buy flooring, please contact a local flooring store in your area. If you would like to get an estimate for the floor you have in mind, use our online project estimator .

Can I buy Bruce flooring directly from Armstrong?

When ordering hardwood, how much extra should I order to allow for waste or damage during installation?

Where can I get a copy of the warranty for my Bruce Hardwood flooring?

Is my Bruce warranty transferable?

No, the warranty is valid only for the original purchaser.

What is the difference between unfinished and prefinished hardwood?

A. Unfinished hardwood is installed in your home before the finish is applied. Prefinished hardwood is stained and sealed by the manufacturer prior to installation.

Can an engineered wood floor be refinished?

Yes, in most cases, you can refinish an engineered floor a few times. You cant refinish an engineered floor that is hand-scraped or has a veneer thickness that is less than 2mm.

What are edge treatments?

Edge treatments are the finishing details on the top edges of hardwood boards. All edge treatments provide different visual effects.

  • Square edges: smooth, seamless appearance
  • Micro or eased edges: subtle distinction between planks
  • Scraped edges: scraped bevels artfully handcrafted
  • Pillowed edges: softly contoured plank edges

If I have an issue with my floor, what do I do?

Go back to the flooring store where the material was purchased. We rely on flooring retailers who are trained and authorized to handle customer claims. Make sure to take your sales receipt as your proof of purchase. From your receipt, the flooring store should be able to identify the name and model number of your floor.

If your problem is a warranty issue, the flooring store will submit a claim form to Armstrong (Bruce is an Armstrong brand). However, if the problem is the result of an installation or on-site related issue, it would not be covered under our warranty.

Even if your floor was not installed by the dealer you purchased it from, the dealer is still responsible for starting the inspection process. If the dealer does not know what to do, please have them contact Armstrong (Bruce is an Armstrong brand) at 1-800-233-3823.

If the flooring store where your floor was purchased is no longer in business, please contact Customer Care. and they will assist you.

If you purchased your home through a builder, the builder should be able to provide you with the name of the flooring store where your floor was purchased. Contact this store to file your claim.

If my question is not listed here, how can I get an answer?

Phone: 1-800-233-3823

BRUCE HARDWOOD FLOORING — PERFORMANCE back to top

How does moisture affect hardwood flooring?

Moisture on a hardwood floor can cause cracking, cupping (when the outer boards are higher than the center boards), and crowning (when the center boards are higher than the outer boards), so make sure to mop up spills right away.

What is an acceptable moisture content for hardwood floors?

An acceptable moisture content level can range from 4-18%, depending on the area of the country where the floor was installed and the time of year.

Should I expect color variations in my hardwood floor?

Yes, there is a natural variation in hardwood. Some species show more variation than others. Select a hardwood flooring product swatch and click through to the item detail page to view the color variation for your flooring choice.

My wood is denting. I thought I was buying hardwood flooring.

Different species have different hardness ratings. View the Janka hardness scale to see the hardness rating for each species.

We recommend using Armstrong Residential Floor Protectors on the feet of heavy furniture and area rugs in high traffic zones of the home to prevent dents and dings.

I moved my area rug, and the wood is lighter where my rug was. What happened?

Sunlight exposure is the most probable cause, which can darken or lighten the exposed area. Wood reacts to ambient light and ages over time. Some degree of color change will naturally occur. We recommend occasionally shifting furniture and area rugs to prevent noticeable shading in the floor.

When I walk across my hardwood floor, I hear popping sounds. Why?

Reasons may include:

  • Uneven subfloors (Refer to subfloor tolerances in our hardwood installation guide .)
  • Incorrect use of trowel and/or adhesive during installation
  • Use of improper underlayment prior to installation

This problem may be corrected by your installer. Always follow Bruce installation procedures and use Bruce-specified adhesives.

My wood floor has some damage. Can it be repaired?

Yes, repairs include:

  • Color-blend filler for minor chips
  • Touch-up kit for scratches
  • Board replacement
  • Sanding and refinishing for worn, deeply scratched floors

Is there a stain formula available to match my hardwood floor?

We do not offer stain or stain formulas. Consult a stain specialist that can custom blend a matching stain color to order. Most major paint stores and home centers offer custom mixing programs.

BRUCE HARDWOOD FLOORING — INSTALLATIONback to top

How do I acclimate my hardwood floor?

Open the flooring boxes in the room where the floor will be installed and leave the boxes for 5-7 days. This process acclimates the flooring boards to the conditions in the room.

Where can I install solid wood or engineered wood products?

Solid wood products should be installed on or above grade. Engineered hardwood flooring can be installed on, above, and below grade.

Can I install hardwood flooring in my bathroom?

Hardwood is not recommended for rooms with a shower or bathtub due to the potential for water damage.

Can I install hardwood flooring in a basement?

Only engineered hardwood flooring should be installed in a basement.

Can I install hardwood over a vinyl floor?

It depends on how the vinyl floor was installed. If the vinyl is securely attached to the subflooring or has a strong cushion beneath it, you may be able to float an engineered hardwood floor on top. Check with your Bruce flooring retailer or call Customer Care first.

Can I install hardwood flooring in high traffic areas?

Due to the sophisticated finishing systems on our products (Dura-Luster Plus), the finish, which is very durable, is acceptable for high traffic areas. In addition, we always recommend walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc. Youll also find Bruce commercial-rated products for commercial environments.

Can I install my floor on the wall or as a backsplash?

Bruce floors are not recommended or warranted for installation on vertical surfaces, such as wall coverings or backsplashes.

Can I install a solid wood floor over a concrete slab?

You can install thin-profile solid wood (5/6 thick) over concrete, but NOT standard 3/4 solid hardwood.

How do I install my Bruce Hardwood floor?

Do I need a moisture barrier if my hardwood flooring will be installed above grade?

Yes, the barrier will help prevent moisture from reaching the floor and causing damage. The barrier should be installed between the subfloor and the hardwood flooring.

May I glue down a 3/4″ thick solid floor?

What type of adhesive do I need to use with my hardwood floor installation?

Can I use a non-Armstrong adhesive with a Bruce flooring product?


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